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SAP Basis Support Services

24/7 Full Basis Support

"A SAP system administrator ensures that the BASIS components of every SAP system and its functions are working correctly during live operation… Everything you do as system administrator should serve a single purpose: to secure and protect system integrity.” — SAP Administration: Practical Guide, p. 17, 25 Galileo Press, 2011.

SAP Basis is the foundation of any SAP system.

We specialize in Basis Managed Services at SAP Best Practices standards, with an unsurpassed commitment to customer service. Remote Basis Administration includes, but is not limited to the following:

System Monitoring

Monitoring the SAP System
Monitoring Database System
Monitoring the Operating System
Monitor System Availability

System Administrator

Managing system performance
Monitor system for current and impending issues
Perform upgrades and installations
Perform the periodic “Critical Tasks” as prescribed by SAP Best Practice

Database Administrator

Perform database upgrades
Apply database patches
Performing system refreshes
Optimize database
Adjust performance parameters

User Access Administrator

User account creation
Security role assignments
Authorization issue investigation
Audit reports and assistance

Transport Administrator

Transports
TMS Troubleshooting
Client Copies, imports and exports

Background Job Administrator

Monitor for job failure or completion
Schedule background jobs
Assist in assessing business impact of failed jobs
Troubleshoot issue with background jobs

In addition to ensuring maximum ROI on your SAP investment, expert Basis Support allows your in-house IT team to focus on essential business projects.

Thanks to SAP basis support service;

REDUCE THE COST OF YOUR IT OPERATIONS

Thanks to expert know-how, continuous implementation of innovations and the use of best-practice tools and processes, your IT operating costs will dramatically decrease.

REDUCE YOUR INVESTMENT COSTS

Turn your investment costs (capex) into flexible and adjustable expenses required for actual operations (opex).

REDUCE OPERATIONAL RISKS

Entrust GlassHouse, the global leader in SAP services, with managing your operational risks.

TAKE ADVANTAGE OF PROPERTY SECURITY

Secure your costs with high-quality services tailored to your specific needs and service packages.

INCREASE YOUR FLEXIBILITY

Increase the freedom of your IT team and enable them to work more strategically through sharing risk and operational burdens.

INCREASE YOUR ABILITY TO INNOVATE

Undertake innovative work with access to the latest technologies and products, as well as the current technical knowledge of a partner specializing in SAP services.